What Do Our Clients Say?

At Phoenix K9 Training we are always in constant contact with the owners of the dogs we're training. It makes us really happy to hear the positive impact that we're enabling between Dog and Owner. Below are just a few comments from our clients.

  • “Ches is amazing with dogs! We actually can't believe how much she loves Maui, our cockerpoo and how much Maui loves Ches! Ches is reliable, trustworthy and really connects with all the dogs she walks. She is confident with all the dogs and takes exceptionally good care of them. We often go out of town so we call upon Ches for her boarding service for the night or weekend! It's nice to know our Maui is being loved and treated well why we're away! Thank you Ches!!”
  • I have so enjoyed meeting Ches over the last couple of months. I have a large rescued German Shepherd and he needed to stop his 4 hour pack walks with his original trainer, so we transitioned him over to Ches. Nero now does Ches' pack walks once a week to keep up his socialization, Ches worked with his other trainer to help him change packs and it has been very successful. Nero loves her and I am always totally confident she knows exactly how to handle him. Thank you Ches.
  • Ches has had Poppy for walks and day care and is amazing with her. It's wonderful to know that she is with someone who will look after her so well and genuinely loves the dogs in her care.  Poppy has learnt so much from being with Ches' other dogs and is now calm and relaxed around other dogs (having at first barked in their faces!).  Ches is so much more than a dog walker.  Each walk involves learning and practising skills.  I know that Poppy will return having had a lovely day and will be absolutely shattered. People are amazed when they see how well behaved Poppy is now compared to the early days and I have Ches to thank for that.  I can honestly say I don't know what we would have done without her and am so grateful that we met her.
  • We have tried a few dog walkers and we are so glad that we finally found Ches! We'll never leave! Poppy comes home from her walks happy and exhausted - perfect combination. Poppy has also learned some incredible skills on her walks which I have been able to transfer to my walks with her, like 'safe' and 'heel' off the lead.
  • We have been using Ches’ services since February 2018 and we have been so pleased with the difference she has made with our dog. She walks our darling Lola everyday, and provides her with the mental stimulation she requires through exciting walks, training and socialisation. We love catching up with what our dog has been up to during the day with her beautiful pictures and videos. Ches is calm, flexible and clearly loves all the dogs she works with; we have learnt a lot from her. Her boarding service is also fantastic, often fitting us in last minute. We highly recommend her services.
    Louise & Toby
  • Ches has been training and exercising Zig for some time now. He absolutely adores her and his doggy friends who he walks with every day. He always comes home physically and mentally tired and has learned some great things that make him even more pleasurable to go for a walk with. Ches is very professional and reliable. She only takes on dogs that she knows will fit in with her regulars. Phoenix K9 Training also offers Home boarding and Zig has stayed with Ches a few times now. I think he secretly prefers staying with Ches and I never have to worry when I’m away. This is especially important to me as Zig has an autoimmune disease and requires special medication and attention so for me there is nothing more important and valuable than being able to go away and not worry about my dog, and know that he is not missing me in the slightest. Thank you Ches

Board & Train Clients

  • Our young dog Teddy went to stay with Ches for two weeks for board and training. He was a nervous dog and was scared easily which lead him to having some issues with anxiety and barking. Ches really built his confidence with the constant training, she taught him boundaries as well as some key basic commands. It was so lovely to see our dog being confident and enjoying himself. As well as working on him she also taught us humans how to continue with his training and how to be better parents. She was always there to help by phone once we had him home, and there were definately some late night panic texts! About 3 months later we met up with Ches for a 1-2-1 session where we went over some areas that we hadn't quite mastered on our own. She really does know her stuff and has provided us with meaningful help and advice that is really improving Teddy's quality of life and our peace of mind!  We strongly recommend her she has been a life saver!
    Sarah & George (Birmingham)
  • “We asked Ches to help us train Cara from very soon after we brought her home - her tips helped us circumvent issues as we were able to bond with her. As she grew she needed more training as her affectionate exuberance to everyone was though a sign of her lovely nature, too much to make her ready for working in a community setting. Cara had also started to have bursts of very over the top uncontrollable behaviour that would occur out of nowhere. It got to the point where these bursts of hyper stimulation were happening almost daily and the nipping was totally out of control. This behaviour was not out of aggression, but we did not know how to stop this from happening. Ches took her for a week’s training and the transformation on focus was magical but so kindly done, when we went to pick her up we weren’t sure she wanted to leave! Now she goes on regular walks with Ches and just loves her so much and goes back to finish off training soon. She’s now easy to be around all different people/ages etc at work, is easy on the lead and recall is great. The bond she has built up with Ches is delightful and it’s lovely to know how cared for she is when with her. She has really transformed a gorgeous but handful of Labrador puppy energy into a communicative, loving companion who is full of happiness.”

1-2-1 Clients

  • “Ches helped us with our 3 year old cocker poo Monty, and we couldn't be happier with the results we have seen in a short space of time. Our very friendly and sociable dog had started getting more and more nervous and barky towards bigger dogs. and then became terrified if they decided to chase him. It was making walks harder and less enjoyable. We also had a problem with his ignoring of commands and recall when in his own garden. After 2 sessions at home with Ches I started to see changes in his behaviour almost straight away and it felt as if he was far more relaxed and confident on our walks which also allowed me to relax more too. We also accompanied Chess on a walk so she could see him first hand on a walk. She gave me lots of helpful advice during this session which I have been able to continue to use. I would recommend Ches to anyone needing help with their dog as her informative, calm, caring and professional approach comes through on your first session. She provides you with clear training guidelines, and a detailed plan of action. For me though, more important than that, is Ches's love and passion of dogs and her desire to help you and your dog get the most out of your relationship together.”
    Alison (Surrey)
  • “We were recommended Ches by a good friend who had had a very positive experience of using her as a dog trainer. After the sad death of our last dog we bought a new puppy who has quite challenging and specific breed traits. Ches has given us straight forward strategies for controlling our new dog. When we had problems Ches responded quickly to our questions and again solved our problems with sensible and sensitive solutions.”
    Lindsey (Windsor)
  • “Ches has been brilliant training us and our lovely super sociable bull-mastiff puppy, Luna from about 4 months old. She has an amazing knowledge of dogs and their behavior and how to alter the ones you don't want. She had a solution for everything we managed to throw at her. She is really enthusiastic and obviously a dogaholic and I would not hesitate to recommend her.”
    Susie (Windsor)
  • “Ches has been helping me train my pug, Kiki. She is a 2 year old with a mind of her own! She pulls on the lead, barks constantly, and she will eat anything and everything! Ches has worked miracles with Kiki, it's amazing how dogs immediately pick up when a person known how to communicate clearly with them. We are still in training and have afew more lessons scheduled with Ches, but the immediate difference in Kiki is such a relief! It has also been a pleasure to watch Ches work with her own two dogs and the other dogs in her care. I've learned loads, she posts on her facebook and instagram with really interesting information. We can't wait to continue our training! Thank you Ches!!”
    Linny (London)
  • “We love Ches, she’s so much more than a dog walker! Ches is incredibly dedicated to reforming excited and unruly dogs, and commands and earns their trust almost instantly. Ches is highly knowledgeable and observant of the dogs characteristics which helped when we were having a few barking issues with Maui when she walks with our toddler. Ches provided us with a wealth of very useful tips and methods given verballey in our sessions as well as a follow up homework PDF. We think Ches provides a fantastic level of service, her dedication and positive training methods, and connection to the dogs is like nothing we have seen before. We highly recommend Ches to anyone who needs anything from basic puppy training to full blown doggy boot camp! Ches is a trust worthy dog whisperer who can teach your dog to behave on and off lead and adapt to any circumstance or situation. We can’t wait for our next session with Ches!”
    Jennifer (Surrey)
  • “We initially met Ches for 1-2-1 help with training Poppy when she was 3 months old. I wasn't keen on going to puppy training classes but I knew that both Poppy and I needed training. We had experienced the loss of our previous puppy at 3 months in traumatic circumstances so I was wary of other dogs which I felt I was transferring to Poppy. She was also much more wilfull than our previous puppy and I felt a bit lost as to how to deal with her. From the first session I felt confident that Ches could help both Poppy and I. She listened carefully to all the concerns I had and devised a structured training programme for us, including homework! Poppy has responded so well to the training and we are both happier and more confident now.”
  • “We called Ches in to help us in our home with our very over-excitable energetic dog. She has worked wonders - I swear she has a magic wand somewhere! Poppy now responds well to most commands and is learning to settle for longer periods of time. Ches' sessions are personalized and she follows up with a homework sheet to help us practice at home too. She is also always on hand to answer any follow up questions or issues. We have recommended her to all of our friends!”
    Amy (Surrey)
  • “Ches is fantastic with dogs, the level of knowledge, patience and understanding Ches has for every dog no matter what their past may be clearly shows through. We have a pointer/vizsla mix rescued from the streets of Crete, she is highly reactive and completely terrified of just about everything. Ches knew exactly how to act on their first meeting, and for the first time since we got Cali there was almost an instant connection! It filled my heart with joy and Cali adores Ches and sees her regularly for training and day care. The level of commitment Ches shows in our beautiful, fearful girl has made a huge difference in our lives and the confidence Ches has in Cali's ability to improve and maybe be able to deal with her fears has been a life saver”
    Dani (Surrey)
  • “I would like to thank Ches for helping us with our 18month old Sprocker Spaniel. We had got to the point where walking him was just a battle for him and us! Ches showed us how to walk in sync with Louie and we knew it was us that needed the training, rather than Louie doing anything wrong. She also worked with our daughter to help her improve her relationship with the dog as Louie was dominating her. Louie now has a great reltionship with her and gives her huge all the time. Our training will always be a work in progress, but we now love our dog walks and Louie is living a stress free life. He responds to our commands on and off the lead and recalls back as soon as we ask. We cannot thank Ches enough and will certainly use her again in the future.
    Dawn (Surrey)